Frequently Asked Questions
Are Your Products Domestic Or Import?
Munro Industries offers both domestic and import products. Our target customer is seeking a high quality product, economically priced. Many customers find that our imported products meet their quality and budget requirements. We have access to a large number of domestic products for customers which prefer local fabrication and for whom cost is a secondary concern. By offering many products in both domestic and import varieties, we can help satisfy your particular needs. Give us a call at 780-686-4880 and we can provide you with a price quote for comparison.
Do You Offer Purchasing On Credit?
For some customers, purchasing on credit may be an option. Please download and submit the credit application form. We will be in contact with you within one business day.
How Do I Become Tax Exempt?
Tax exempt forms can be obtained from your state's Department of Revenue office. Please upload your certificate/documentation at this link here. Submitted tax exempt forms must be signed and dated and submitted prior to your purchase with US Cargo Control. Forms will typically be validated within 24 hours from the time they were received.
Do You Offer Coupons, Codes or Free Shipping?
Yes - we always keep all our current coupon codes and promotional information on our coupon page. Bookmark this page to look for the current deals and coupons for the products you use. When we update and change the code - we will update that page. Our email subscribers also receive exclusive coupons codes and discounted shipping codes. Sign up now to get in on those deals we offer only to our subscribers.
How Quickly Can I Get What I Need?
Our fulfillment and shipping warehouse, customer call center and administrative offices are centrally located in Alberta, Canada, and around the globe. We fulfill all orders received by 4pm mountian time daily.
(In-stock) Orders received after 4pm will be shipped the following business day. We can use our network of suppliers to further help accommodate your urgent order quickly and economically.
Contact us direct and one of our friendly, helpful product specialists will be happy help you.
Where Are You Located?
We are based in Sturgeon County, Alberta. Located 10 minutes from HWY 16, Our Central Alberta location offers an educated talent pool with a strong work ethic, helping to ensure our business remains competitive and healthy. The location also means that as a consumer, you’ll receive your order as quickly as possible and allows for overnight express shipping around the globe.
Can You Customize or Modify My Order
Yes, custom assemblies are one of our specialties- no job is too big or too small. If you need a customized or modified product built to certain specifications, contact our sales team and we will be glad to assist you.
How Fast Will My Order Be Processed?
Most orders received by 4:00pm will ship the same business day. Orders received after 4:00pm for in-stock items will ship the following business day. Special or custom items, could potentially ship the same day but it would be dependent on the order quantity and product availability. Lead times for those special items can be estimated at the time of order by speaking with our sales staff.
How Does Billing Work?
We charge when we ship. This means if an order is split into multiple shipments, your credit card will be charged each time a shipment is sent. The total shipping amount will be charged with your first shipment.
Do You Ever Partner With Other Companies or Websites?
Yes, we are always looking for companies in our "category" or with similar industry interests. Please use our Contact Us page to drop us a note. We enjoy sharing our story and connecting with other businesses.
What If My Question Was Not Answered?
We kindly ask you to reach out to us direct and someone will be happy to get back to you.Contact Us Now